Brunel’s SS Great Britain goes live with Gateway’s visitor management software

The Gateway solution at Brunel’s SS Great Britain includes ticketing, fundraising, membership, retail and web sales and CRM

Gateway Ticketing Systems Ltd (Gateway) has been chosen to partner with Brunel’s SS Great Britain. The new revenue management and CRM solution will allow Brunel’s SS Great Britain to sell tickets, memberships, merchandise, and food and beverage along with collecting donations, on the front desk, over the phone and online. This will play an integral role in building stronger relationships in the future and tracking visitors to, and donations for, the historic site.

Brunel’s SS Great Britain is TripAdvisor’s number 1 tourist attraction in Bristol. The SS Great Britain is the world’s first great ocean liner and the most innovative steam ship of her time. Launched in 1843, this iron-hulled steamship revolutionised travel and set new standards in engineering, reliability and speed.

The Gateway solution will allow Brunel’s SS Great Britain to improve the customer experience and build stronger relationships with its visitors.

We are very excited at the prospect of working with Gateway. With a proven record of delivering projects with some of the UK’s biggest heritage attractions, Gateway proved themselves to be best suited our complex needs. We look forward to utilising their industry expertise to ensure the experience for our customers is the best it can be. I have no doubt that we will go from strength to strength as we grow the collection and attract more visitors together.” said Louisa Pharoah, Director of Development, SS Great Britain Trust.

“Being the chosen supplier for Brunel’s SS Great Britain is fantastic news for Gateway Ticketing Systems. We have spent much time and effort in recent years working with charitable organisations to support revenue generation, and improve customer relationships, and we look forward to sharing this with the team there. With the opening of a new museum in early 2018, it is imperative that Brunel’s SS Great Britain have the best software to support their mission,” said Andy Povey, Business Development Director at Gateway Ticketing Systems Ltd.

For more information about Brunel’s SS Great Britain visit www.ssgreatbritain.org

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Notes to Editors
Caption for photograph: 
Brunel’s SS Great Britain. Image credit: Max McClure photography

About Gateway Ticketing Systems
Gateway Ticketing Systems is the world’s leading provider of integrated visitor management solutions for museums and galleries; heritage attractions and historic houses; zoos and gardens and theme parks and events. We support our customers with all aspects of their customers’ journeys from ticketing & admission control, food & beverage, events management to CRM & fundraising strategies and reporting. For more information visit www.gatewayticketing.co.uk

About Brunel’s SS Great Britain
Brunel’s SS Great Britain is the world’s first great ocean liner and the most innovative steam ship of her time. Launched in 1843, this iron-hulled steamship revolutionised travel and set new standards in engineering, reliability and speed. Today, Brunel’s SS Great Britain is Bristol’s number one visitor attraction (as voted by the public on TripAdvisor) and home to the Brunel Institute, housing one of the world’s finest maritime and Brunel collections.