European UGM Agenda

April 10, 2018 | Ticketing

EUROPEAN GALAXY USER GROUP MEETING – AGENDA

Held at Radisson Blu
The Royal Mile, 80 High Street, Edinburgh, EH1 1TH

Evening | 8th May | Tuesday

19:00 – 21:00 › Welcome Reception
Radisson Blu | St. Giles Ballroom

Day 1 | 9th May | Wednesday

10:00 › Introduction: Don Eash & Andy Povey | Gateway Ticketing Systems

10:40 › Getting in Focus for 2018: Don Eash | Gateway Ticketing Systems

11:45 › Creating the Ideal: Dave Langran | Gateway Ticketing Systems

13:30 › Welcome from our host | Historic Scotland

14:00 › Engaging with Different Audiences: Jemma Mansfield | NMRN

14:30 › Galaxy Tips and Tricks: Wanda Kalbach & Carly Straughan | Gateway Ticketing Systems

15:30 › A word from our sponsors: Bill Crane | TLS BOCA Systems

16:15 › Creating a Visitor Portal: Jonas Buhl Gregersen | Tivoli Gardens

16:55 › Open Forum

19:00 – 21:00 › Networking Event
Edinburgh Castle

Day 2 | 10th May | Thursday

10:00 › Welcome: Andy Povey | Gateway Ticketing Systems

10:15 › Trends in the Industry: Bernard Donoghue | ALVA

10:45 › The Customer Experience – The Vital Ingredient: Stephen Spencer

11:45 › Galaxy{connect} Update: Wanda Kalbach | Gateway Ticketing Systems

13:30 › Exit Surveys: Lauren Childerhouse | SS Great Britain

14:00 › What’s new in Galaxy 7.2: Matthew Hoenstine | Gateway Ticketing Systems

14:30 › Hints and Tips From a Galaxy Power User: Roland Mailleux | Compagnie Des Alpes

15:00 › Customer Roundtables – Hot Topics for 2018

15:30 › Getting Visibility of Your Attraction: Ian Robinson

16:15 › The Gateway Visitor Portal: Matthew Hoenstine & Don Eash | Gateway Ticketing Systems

16:45 › Moving Forward in the UK and Europe with Gateway: Andy Povey & Don Eash | Gateway Ticketing Systems

17:00 › Open Forum

We look forward to you joining us in Edinburgh, sign up here

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